Open to opportunities

Mario Carboniero

@mariocarboniero

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Experienced iGaming professional with expertise in technology and operations management.

South Africa

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What I'm looking for

Seeking a challenging role that leverages my expertise in technology and operations management to drive strategic initiatives and foster team collaboration.

A results-driven professional with over 15 years of experience in the iGaming industry, specializing in technology and operations management. Proven track record of leading cross-functional teams to deliver complex software development projects on time and within budget.

Skilled in managing all phases of project management, from planning and execution to monitoring and closure. Adept at implementing Agile methodologies to optimize workflows and enhance team collaboration, resulting in improved project efficiency and client satisfaction.

Passionate about fostering a culture of excellence and innovation, with a strong commitment to strategic planning and stakeholder engagement. Excels in managing multiple projects simultaneously, ensuring seamless execution and delivery of high-quality solutions.

Experience

Work history, roles, and key accomplishments

Project Manager

Digital Outsource Services

Jul 2019 - Dec 2024 (5 years 5 months)

Spearheaded cross-functional teams to execute intricate projects in technology and software industries. Developed and implemented project plans, schedules, and budgets, ensuring timely delivery of milestones and a 95% client satisfaction rate.

Project Management Agile Methodologies Risk Analysis Team Leadership Budget Management Cross Functional Collaboration Process Optimization

Product Owner

Digital Outsource Services

Mar 2018 - Jan 2024 (5 years 10 months)

Led Microsoft D365 Core Functions implementation and migrations for software development projects. Defined product vision and roadmap by collaborating with stakeholders, prioritizing features based on customer needs. Managed agile development processes to ensure timely delivery of product milestones.

Agile Methodologies Stakeholder Management User Research Product Roadmapping Backlog Grooming Team Collaboration Project Management

Customer Service Manager

Digital Outsource Services

Oct 2010 - Jan 2018 (7 years 3 months)

Led a team of customer service representatives, implementing new protocols to improve response times and customer satisfaction. Developed surveys to gather feedback and identify areas for improvement.

Customer Service Team Leadership Communication Skills Training Development Problem Solving

Corporate Trainer / Team Leader

Digital Outsource Services

Oct 2010 - Aug 2013 (2 years 10 months)

Developed and implemented training programs for new hires, providing ongoing coaching to improve performance. Conducted regular training sessions on industry best practices.