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HINA KHAN

@hinakhan5

I improve customer support operations through complaint resolution, streamlined case handling, and multilingual stakeholder service.

United Arab Emirates

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What I'm looking for

I'm seeking Customer Service, Contact Centre, Customer Operations, Client Services, or Shared Services roles in Luxembourg, where I can improve case handling, service recovery, stakeholder communication, and SLA-focused support. I'm open to relocation and employer-sponsored work authorization.

I've supported customers and employees at Collins Aerospace in Dubai, resolving inquiries, complaints, escalations, and service requests in a regulated aerospace environment. I improved response and processing efficiency by 80% by streamlining intake, ticket tracking, documentation, and case-handling workflows.

Across Intero Integrity Services in the UAE and Saudi Arabia, I handled high-volume support needs across multicultural operations. Through proactive communication, service recovery, and timely resolution, I improved satisfaction and retention by 25% and reduced administrative turnaround time by 30%.

My experience also includes customer and client relations across financial services and food and beverage, where I improved front-line sales and service performance by 50%. I bring nearly 20 years of customer care, escalation management, CRM and HRIS administration, SLA-focused delivery, and accurate documentation.

Experience

Work history, roles, and key accomplishments

Current

Customer Support / Employee Relations Coordinator

Current

Virtual Human Resources LLC

Apr 2023 - Present (3 years 5 months)

Provide first-line customer and employee support, handling inquiries, complaints, and escalations with accurate case documentation. Improved response and processing efficiency by 80% by streamlining intake and case-handling workflows.

Customer Service Complaint Handling Escalation Management Case Management SLA KPIs CRM Documentation Confidentiality Compliance

Customer Service & Client Relations Manager

AIGB Financing Broker LLC & Traffic Café

Jul 2022 - Mar 2023 (8 months)

Managed customer-facing queries, complaints, and issue resolution across financial services and food & beverage operations. Improved front-line sales and service performance by 50% through incentive and performance-support programs.

Customer Service Complaint Handling Issue Resolution Financial Services Food and Beverage Performance Improvement Documentation Compliance

HR & Compliance Consultant

Millennium Stone LLC

Jan 2022 - Jul 2022 (6 months)

Acted as a trusted advisor during a company rebrand, fielding and resolving questions from staff at every level. Diagnosed recurring service and process gaps and implemented practical, auditable fixes.

HR Consulting Compliance Process Improvement Audit Stakeholder Communication

Regional Customer Support & Employee Relations Lead

Intero Integrity Services

Jan 2018 - Dec 2021 (3 years 11 months)

Handled high-volume inquiries, escalations, and service requests across UAE and Saudi Arabia operations. Improved satisfaction and retention by 25% through proactive communication and service recovery.

Customer Service Escalation Management Multilingual Communication Service Recovery Process Improvement Self Service Tools Development Workflow Optimization

HR, Admin & Accounts (Front-Line Support)

Buamim Marble & Granite Factory LLC

Dec 2015 - Dec 2017 (2 years)

Achieved 100% payroll processing accuracy, eliminating pay disputes through careful records management. Rebuilt employee trust through fair and prompt grievance handling.

Payroll Processing Records Management Grievance Handling Employee Relations HR Administration Account