Calvin Hoang

I've generated and managed 100+ qualified leads annually at TD Bank, converting more than 30% through outbound calls, SMS outreach, and appointment setting.

Across TD Bank and Wells Fargo, I've built customer relationships through needs-based conversations, personalized financial solutions, and high-quality support. I also resolve complex issues through cross-functional collaboration and educate customers on banking tools, credit management, and financial services.

I've coached colleagues on banking products, supported compliant branch operations, and led customer authentication efforts to reduce risk exposure. My experience includes CRM tools, lead generation, community outreach, event planning, and customer success.

Outside of banking, I've led community marketing initiatives that increased client revenue by over 20%, generated $3,000+ through advertising and local outreach, and managed operations that increased profitability by 15%.