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J User

@juser13

I build lasting client relationships through consultative selling, banking support, and sales team leadership.

United States
Message

What I'm looking for

I'm looking for a client-facing role where I can build trusted relationships, deliver needs-based solutions, support sales goals, and contribute to a strong customer experience.

At TD Bank, I build and maintain client relationships through personalized banking support, needs-based product recommendations, and timely resolution of account concerns. I support branch sales and service goals while maintaining accurate CRM documentation and KYC, AML, fraud-prevention, and security standards.

Previously, at Nike Factory Store, I led daily sales operations, coached teams to exceed monthly goals and KPIs, trained new employees, and resolved escalated customer concerns to strengthen loyalty and repeat business.

Experience

Work history, roles, and key accomplishments

TD Bank, N.A. logoTN
Current

Relationship Banker

Jan 2019 - Present (7 years 7 months)

Built and maintained client relationships by understanding customer needs, resolving account concerns, and delivering personalized banking support. Used consultative, needs-based conversations to recommend relevant banking products and services, supporting cross-selling and branch sales objectives.

Education

Degrees, certifications, and relevant coursework

Nassau Community College logoNC

Nassau Community College

Associate of Arts, Psychology

Associate of Arts in Psychology from Nassau Community College.

Tech stack

Software and tools used professionally

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