Caleb Williams
@calebwilliams1
I’m a healthcare medical sales account manager focused on surgical education, retention, and exceptional client outcomes.
What I'm looking for
I support hospitals and surgical teams by combining product knowledge with consultative problem solving—educating healthcare professionals on surgical instrumentation and helping customers identify workflow improvements that still meet clinical needs. I’m driven by building trusted relationships, delivering exceptional client experiences from inquiry through implementation, and increasing customer adoption and retention.
In account management, I’ve led retention, customer satisfaction, and ongoing account growth across large healthcare portfolios, partnering with internal operations, purchasing, and logistic teams to ensure timely delivery and successful outcomes. Alongside healthcare client work, I’ve led teams and delivered in-store education as a brand ambassador and retail specialist, and I’ve coached athletes by teaching exercise science, physiology, recovery, and performance with clear, persuasive communication.
Experience
Work history, roles, and key accomplishments
Track and Field Coach
South Jersey
Jan 2019 - Present (7 years 6 months)
Partnered with local high schools to improve athletic programs by creating effective workouts tailored to athletes’ events. Provided opportunities to support further education and scholarship access for athletes.
Performance and Wellness Coach
Independent
Sep 2015 - Present (10 years 10 months)
Developed and trained high school and college athletes to improve skill and stature for competitions and showcases. Educated clients on exercise science, physiology, recovery, and performance, built long-term coaching relationships with measurable improvements, and collaborated with clinical professionals in sports medicine environments.
Oversaw 70 partnering stores in eastern Pennsylvania to maintain product and business quality while building relationships with store managers. Used field performance data to recommend improvements in merchandising and customer engagement, supported in-store product education, and resolved partner concerns while managing $8M in product performance across the territory.
Coached and developed a team by delivering product knowledge and helping customers with purchasing decisions. Led and trained 15 associates through ongoing education, performance feedback, and best practices to improve customer experience, and represented the brand at community events.
Substitute Teacher
ESS
Jan 2022 - May 2022 (4 months)
Substituted across school districts by teaching and supporting autistic support and general education students from kindergarten through 5th grade. Managed classroom organization and safety with 20+ students, supported teamwork with teaching staff, and reinforced respect and responsibility.
Surgical Instrument Consultant
Millennium Surgical
Managed a portfolio of 400+ healthcare accounts as the primary relationship manager, focused on retention, customer satisfaction, and ongoing account growth. Educated surgical professionals on instrumentation, resolved customer issues through consultative problem solving, and coordinated with internal operations, purchasing, and logistics to support successful outcomes.
Education
Degrees, certifications, and relevant coursework
Long Island University
Bachelor's degree, Health Science
Earned a bachelor's degree in Health Science at Long Island University in Spring 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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