Open to opportunities

Oluwatimilehin Abayomi

@oluwatimilehinabayom

Message

Motivated IT Support Specialist with a strong troubleshooting foundation.

Nigeria

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and development in IT, where I can apply my skills and contribute to a collaborative team environment.

I am a motivated and tech-savvy IT Support Specialist with a strong foundation in troubleshooting hardware, software, and basic network issues. My experience includes providing clear and patient support to users, ensuring that their technical challenges are resolved efficiently. I have a keen interest in learning new technologies and am eager to grow in a fast-paced IT environment.

In my recent role at AFN Brokers, I provided first- and second-level technical support to over 30 employees, resolving various hardware, software, and network-related issues. I also supported data security measures and performed routine maintenance on workstations and servers, ensuring optimal performance. My previous experience at Punch Nigeria Limited involved managing backup processes and implementing data recovery plans, which ensured 100% data availability for critical systems.

Throughout my career, I have been dedicated to improving user satisfaction and operational efficiency. I created detailed documentation for troubleshooting procedures, which increased the efficiency of the support team by 15%. Additionally, I conducted training sessions for staff, contributing to a significant reduction in user-related hardware incidents. I am committed to fostering a positive learning environment and enhancing the technological capabilities of those I support.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

AFN Brokers

Feb 2024 - Present (1 year 4 months)

Provided first- and second-level technical support to over 30 employees, resolving hardware, software, and network-related issues. Supported data security measures including anti-virus updates and user awareness training, while performing routine maintenance on workstations and servers.

Support Software Data Security Maintenance

IT Support Specialist

Punch Nigeria Limited

Dec 2022 - Present (2 years 6 months)

Managed backup processes and implemented data recovery plans, ensuring 100% data availability for critical systems. Created detailed documentation for troubleshooting procedures, increasing support team efficiency by 15%, and conducted training sessions for 80+ staff on computer management best practices.

Data Backup data recovery Documentation Technical Training

Computer Laboratory Technician

Achievers University

Jul 2020 - Present (4 years 11 months)

Conducted ongoing assessments of computer lab resources and managed the lab schedule, optimizing available technology and maximizing resource availability. Streamlined troubleshooting processes for quicker resolution of technical issues and provided one-on-one support and training sessions to students and faculty.

Resource Management Technical Support Troubleshooting User Training Customer Service

Education

Degrees, certifications, and relevant coursework

Achievers University

Bachelor of Science, Computer Science

Activities and societies: Functioned as technical support for the CONAS Conference (science4needs) in 2021.

Studied core principles of computer science, including programming, data structures, algorithms, and software development. Gained foundational knowledge in various computing disciplines.

Comfort Tenderfeet College

Senior School Certificate

Completed secondary education, focusing on a broad curriculum across various subjects. Developed foundational academic skills necessary for higher education.