Open to opportunities

Nena Williams

@nenawilliams

High-energy customer service professional skilled in POS operations, conflict resolution, and fast-paced retail service.

United States

Message

What I'm looking for

I seek a customer-facing role in retail or food service where I can apply POS expertise, deliver fast, accurate service, and grow within a team-focused environment.

I am a high-energy customer service professional with proven experience in fast-paced retail and food service environments, skilled in conflict resolution, POS operations, and maintaining brand standards. I consistently manage high-volume foot traffic while delivering personalized, efficient service, driving add-on sales and repeat business.

My roles at Hobby Lobby, Dunkin’ Donuts, and Master Pizza sharpened my consultative sales, order accuracy, and multitasking under pressure—processing 50+ transactions per hour, merchandising to enhance customer experience, and coordinating phone, walk-in, and third-party delivery orders to ensure timely, accurate fulfillment.

Experience

Work history, roles, and key accomplishments

Retail Associate / Cashier

Hobby Lobby

Oct 2024 - Dec 2024 (2 months)

Provided consultative service and creative assistance to customers, operated manual-entry registers with consistent balanced drawers, and merchandised aisles and end-caps to maintain visual standards.

Customer Service Cash Handling Merchandising Inventory Management Visual Merchandising Conflict Resolution Time Management

Crew Member

Dunkin' Donuts

May 2024 - Jul 2024 (2 months)

Managed high-volume morning rushes processing 50+ transactions per hour with 100% accuracy, translated customized beverage orders to reduce waste, and de-escalated customer issues to improve satisfaction.

Order Accuracy Conflict Resolution Time Management

Counter Service / Order Taker

Master Pizza

Jun 2023 - Oct 2023 (4 months)

Managed phone, walk-in, and third-party delivery orders simultaneously during peak hours, memorized menu items to upsell effectively, and built repeat business through personalized customer engagement.

Order Management Upselling Product Knowledge