Barbie Avila

Supported logistics and customer service operations, assisting with online/in-store order inquiries and product support. Collaborated with teams to ensure seamless fulfillment processes while maintaining safety standards.

Delivered front-line customer support for national clients in telecom and retail sectors via phone and chat platforms. Resolved billing issues, order concerns, and technical problems with a 95%+ satisfaction rate, using CRM tools to document interactions and manage support tickets.

Took high-volume phone and online orders during peak times with accuracy and friendly service. Managed guest concerns tactfully to ensure satisfaction and repeat business in a fast-paced environment.

Delivered quality customer service under pressure in food service and retail settings. Handled in-person and phone orders, processed payments, and maintained order accuracy while practicing multitasking and clear communication.

Managed remote call-in orders and coordinated with in-store teams to ensure fast, accurate deliveries. Processed payments and handled complaints or refund requests with empathy in a hybrid remote setup.

Supervised swimmers and maintained a safe environment through active monitoring and equipment checks. Communicated clearly in high-stakes or emergency situations, demonstrating strong judgment and responsibility.

Completed high school education with a focus on general studies, preparing for further education and career opportunities.