Open to opportunities

Cait Fisher

@caitfisher

Message

I deliver high-volume customer support, accurate CRM records, and streamlined remote administrative workflows.

United States

Message

What I'm looking for

I'm looking for a remote customer support or administrative role where I can manage digital communications, maintain accurate records, resolve customer issues, improve workflows, and contribute through clear written communication and cross-functional collaboration.

At REI and Patagonia, I handle high-volume customer inquiries across chat, email, and digital systems, resolving orders, account updates, returns, and complex issues while meeting customer satisfaction and response-time metrics.

I've also supported operations at Alpine Home, Mountain View Animal Hospital, Affinity Development Group, L & R Answering Services, and NLC LLC through scheduling, documentation, data management, client communication, staff training, and workflow improvements. I bring clear written communication, organized records, and dependable remote collaboration to every team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

REI

Feb 2026 - Present (7 months)

Manages customer inquiries across digital systems, including account updates, order processing, and issue resolution. Maintains accurate records in CRM platforms while handling high-volume support requests.