In my current remote Customer Service Representative role, I support customers by phone, email, and chat. I help with order questions, account updates, product information, and service requests.
I investigate customer concerns, document interactions, and update records using CRM tools. I work to meet quality, productivity, and customer satisfaction metrics.
Previously, as a Virtual Administrative Assistant, I managed correspondence, calendars, appointments, and administrative tasks. I also prepared documents, reports, spreadsheets, and presentations.
Earlier, I worked in remote data entry and online coordination, updating company database records and coordinating programs, events, schedules, and virtual meetings. I also handled confidential information and maintained organized digital documentation.
