Caila Botes

Guiding individuals toward self-fidelity, emotional fluency and practical alignment.

Provided operational support across project management, recruitment, scheduling, and process improvement for a digital asset hedge fund, coordinating teams and stakeholders and managing documentation and ATS systems. Assisted onboarding, event planning, and risk management, identifying inefficiencies and implementing improvements over a 1-year period in a fast-paced remote environment.

Delivered extensive business and operational support to diverse tech startups and scale-ups. Facilitated customer service, document formatting, scheduling, travel arrangements, email management, event planning, research and data entry across various departments including HR, Finance and Sales.

Contributed to the implementation and migration to a custom ERP system incorporating POS (Urovo), DebiCheck and Stickys™. Managed key accounts, suppliers, debtors, creditors, agent commissions, budget reporting, tax certificates, SARS filings, PAYE, accounting, and payroll using SageOne. This role involved comprehensive financial administration and reporting.

Administered and supported development of a PHP-based ticketing system. Coordinated stadium seating layouts, sales packages and daily system administration tasks. Generated commercial reports and facilitated both internal and external sales processes. Supported the handover of the stadium to FIFA during the FIFA World Cup 2010, supervising suite inventory documentation and conducting inspections.

Managed ticket distribution and stakeholder liaison for SA Rugby Travel during the RWC England 2015 tournament, resolving customer queries and coordinating on-site guest support.

Administered ticket sales, managed client relationships, invoicing, refunds and creditor payments to support event operations. Supervised a PHP-based ticketing system, trained staff, handled event setup and customer support, and collaborated with developers and QA to resolve issues and implement features.

Provided personal assistance to the Managing Director, handling various administrative and organizational tasks. This role supported the efficient operation of conference and event management activities.