Looking for a job

Busola Salami

@busolasalami

Message

I grow banking portfolios and client retention through tailored financial solutions and relationship management.

Nigeria

Message

What I'm looking for

I'm looking to grow client portfolios and deliver tailored financial solutions in a customer-focused organization where relationship management, retention, risk management, and cross-selling drive measurable results.

At Sterling Bank, I manage telecom relationships, structuring trade transactions, overdrafts, and bank guarantees that grew trade finance revenue by 35%. I attracted over NGN 100 billion in deposits and improved digital banking adoption by 60%.

Previously at Guaranty Trust Bank, I grew telecom and financial-institution portfolios through tailored liability, lending, cash management, trade finance, and investment solutions. My work delivered up to NGN 300 billion in telecom deposits, NGN 100 billion in financial-institution deposits, and client retention rates of 90% to 95%.

I've also built mortgage portfolios at FirstTrust Mortgage Bank, strengthened customer relationships at TrustBond Mortgage Bank, and supported customers at MTN/CNSSL. My main goal is customer satisfaction, backed by practical CRM, client acquisition, risk management, and problem-solving experience.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager, Telecoms

Current

Sterling Bank Ltd

May 2025 - Present (1 year 5 months)

Structured and issued Bills of Collections and trade transactions for telecom companies, resulting in a 35% increase in trade finance revenue. Attracted over NGN 100 Billion in deposits from leading telecom operators and MNOs.

Trade Finance Relationship Management Risk Management Digital Banking Cross Selling Cash Management Compliance

Relationship Manager, Telecoms

Guaranty Trust Bank

Jan 2024 - May 2025 (1 year 4 months)

Structured and issued Letters of Credit and trade transactions for telecom companies, resulting in a 25% increase in trade finance revenue. Attracted over NGN 300 Billion in deposits from leading telecom operators and MNOs.

Trade Finance Relationship Management Risk Management Digital Banking Cross Selling Cash Management Compliance

Relationship Manager, Financial Institutions

Guaranty Trust Bank

Jan 2023 - Dec 2023 (11 months)

Grew deposits from financial institutions by NGN 100 billion within a year by developing tailored liability solutions. Built and maintained strong relationships with C-suite executives, leading to a 30% increase in cross-selling opportunities.

Relationship Management Cross Selling Digital Banking Cash Management Trade Finance Investment Products Customer Retention Networking Lead Generation Reporting

Relationship Manager, Mortgage Loans

FirstTrust Mortgage Bank

Sep 2019 - Dec 2022 (3 years 3 months)

Grew the bank's mortgage loan portfolio by 40% in one year by developing tailored housing finance solutions. Partnered with real estate developers to structure and finance affordable housing schemes, generating NGN 1 Billion in new mortgage loans.

Mortgage Lending Relationship Management Cross Selling Risk Management Customer Retention Advisory Services Marketing Partnership Management

Customer Relationship Management Officer

TrustBond Mortgage Bank

Sep 2015 - Sep 2019 (4 years)

Achieved a 95% customer retention rate by implementing a proactive engagement strategy. Increased the bank's customer base by 40% within a year through targeted marketing initiatives and referrals.

Customer Relationship Management CRM Microsoft Dynamics Customer Retention Problem Solving Reporting Microsoft Office Lead Generation Email Marketing

Customer Care Representative/ Knowledge Champion

MTN/CNSSL

Sep 2012 - Aug 2015 (2 years 11 months)

Reduced customer support return calls by 65% by resolving issues immediately. Maintained customer records by updating account information on Siebel CRM.

Customer Service CRM Siebel Call Handling First Call Resolution Escalation Management Knowledge Base Training Quality Assurance

New Business Executive

Standard Chartered Bank

May 2012 - Aug 2012 (3 months)

Successfully onboarded 20+ new clients within the first three months, contributing NGN 50 million in new deposits. Closed a significant account with a corporate client, generating NGN 10 million in initial deposits.

Client Acquisition Onboarding Sales Relationship Management Market Penetration Problem Solving

Agronomist

Federal College of Animal Health and Production Technology

Mar 2011 - Feb 2012 (11 months)

Successfully established high-yield pasture species, increasing forage availability by 25% and improving livestock productivity. Developed and implemented silage production techniques, resulting in a 30% improvement in feed quality.

Agronomy Pasture Silage Production Rotational Grazing Feed Production Training Mentorship Workshop Facilitation