Open to opportunities

Bruno Silveira

@brunosilveira

Sales automation and customer support specialist who builds AI agents to boost lead conversion and streamline workflows.

Brazil

Message

What I'm looking for

I’m looking to build AI-driven, humanized sales and support automations—multi-channel SDRs, CRM integrations, and measurable workflows—that increase lead conversion and reduce operational bottlenecks for fast-growing SMBs.

I’m a specialist in automation for sales and customer support, combining 11+ years of translation/localization and hands-on experience building AI-driven workflows. As founder of Mercury Automações Inteligentes, I create humanized virtual agents and automated SDRs that operate across multiple channels to eliminate operational bottlenecks and improve lead-to-sale performance.

My approach blends strategy and technical execution: I develop personalized agents integrated with tools like Make, Pipedrive, RD Station, and GPT, while using agile practices to diagnose issues, fix automations, and continuously improve user experience. I focus on fast, efficient outcomes—dashboards, real-time performance reporting, and scalable solutions—so companies can grow with less manual effort.

Experience

Work history, roles, and key accomplishments

Founder - AI Sales & Support

Mercury Automações Inteligentes

Sep 2024 - Feb 2026 (1 year 5 months)

Developed and implemented AI-powered customer support and sales automation, including humanized chat agents and automated SDR/prospecting workflows, across WhatsApp, Instagram, websites, and CRMs. Built integrations with Make, Pipedrive, RD Station, and GPT, plus multi-channel cadences and real-time performance dashboards.

Sales Automation CRM Integration WhatsApp Automation Pipedrive RD Station GPT Multichannel Cadences

Freelance Marketing Analyst

Freelancer

Nov 2012 - Oct 2013 (11 months)

Delivered marketing and communication projects for small and medium businesses, creating social media and blog content, supporting SAC 2.0, running email marketing activities, and conducting market research. Managed project consistency and analyzed performance metrics to support ongoing improvements.

Social Media Content Email Marketing SAC 2.0 Support Market Research Performance Analysis Content Strategy SMB Marketing