Bruno Silveira

Technical support for users building autonomous AI agents (agent builder, browser automation, LLM workflows). ~10 requests/day via chat, email and video with <5 min first response. Troubleshoot complex automations and integrations end to end, create knowledge base content, and partner with engineering to reproduce and escalate bugs and share customer insights.

Freelance EN>PT-BR translator and localization specialist for global companies including ExpressVPN, Sync.me, iSpring, Yubo and Raw Shorts. Localize apps, websites, SaaS platforms, marketing campaigns, video, subtitles and UX copy with cultural adaptation. Build glossaries and style guides, post-edit MT, and work with CAT tools under tight deadlines.

Founded and led an AI automation studio helping SMBs scale support and sales without adding headcount. Built custom AI agents and chatbots for WhatsApp, Instagram, websites and CRMs; AI SDR workflows for lead qualification and multichannel outreach; GPT integrations with Make, Pipedrive and RD Station; and real-time dashboards. Clients in healthcare, education, retail and real estate.

Nearly 9 years supporting a global B2B/B2C user base of an AI video creation platform. ~15 tickets/day via live chat and ticketing with <5 min first response, in English and Portuguese. Owned billing, subscriptions, refunds and chargebacks; reduced churn through proactive, consultative support; main liaison with Engineering on bugs; mentored new support team members.

Wrote and curated articles on science, physics, technology, photography, arts and current affairs for Mistérios do Mundo, one of Brazil's largest science and curiosities portals (20M+ monthly page views, 7M+ Facebook followers). Adapted complex topics into accessible, SEO-oriented content optimized for social sharing and organic traffic.

Outreach and negotiation with partner companies to publish guest articles for link building campaigns. Wrote SEO-focused copy designed to earn quality backlinks and improve organic search rankings.

Ran digital and performance campaigns across social media, email marketing, Google AdWords, display, SMS and website for a leading Brazilian ultrasound training center. Audited and improved SEO, managed day-to-day work with advertising agencies (creative approval, project specs), and produced campaign performance and real-time traffic reports.

Worked across client accounts including ZEISS, Colgate, FMW, Metatex and Samsung. Created content for campaigns on Facebook, Twitter, Instagram, blogs and websites; managed social media, social customer service (SAC 2.0), email marketing and Google AdWords; tracked and reported campaign metrics; ran SEO audits with Raven Tools and SEMrush.

Digital agency specialized in email marketing and CRM. Managed the intake, approval and tracking workflow for all campaign assets; analyzed campaign metrics and presented results to clients; owned post-sale follow-up to ensure delivery quality and client satisfaction; worked with email platforms (Akna, Rocket) and tracking tools such as HasOffers.

Managed the Chrysler Brazil account and group brands (Jeep, Dodge, RAM). Created social media content, handled social customer service (SAC 2.0) and monitored metrics; improved brand website performance; planned and ran display campaigns on major Brazilian portals (Terra, InfoMoney, Estadao, Folha) using ad servers, Hootsuite, Facebook Ads, Google Analytics and AdWords.

Delivered marketing and communication projects for small and medium businesses, creating social media and blog content, supporting SAC 2.0, running email marketing activities, and conducting market research. Managed project consistency and analyzed performance metrics to support ongoing improvements.

Professional certificate in AI Automation and Management (Apr 2025). Skills: problem solving, artificial intelligence and automation.

Python course (Computer Science) at Universidade de São Paulo (USP), Jul - Sep 2025.

MBA in Artificial Intelligence for Business at Faculdade Exame (Aug 2023 - Jul 2024). Skills: problem solving and emerging technologies.

Postgraduate program in Digital Marketing at Faculdade Impacta Tecnologia (2014-2015), not completed. Skills: continuous learning and problem solving.

Bachelor's degree in Advertising & Public Relations (Communications) at Universidade Nove de Julho (UNINOVE), 2007-2010.