A remote Technical Support or Customer Support role with a US or global SaaS company, where the focus is on solving real problems and helping users succeed. I am looking for a structured environment with clear processes, a collaborative team, and room to grow technical depth over time. Available to work aligned to US business hours from Brazil.
Looking for a job
Caio Ferreira Leite
@caioferreiraleite
Technical Support Specialist with 8+ years in B2B SaaS, supporting international clients in English, Spanish, and Portuguese. Experienced in N1 ticket
BrazilWhat I'm looking for
I have 8+ years of experience working with B2B SaaS companies, including US-based organizations like ClassPass (New York) and Skyone, supporting international clients in English, Spanish, and Portuguese across the full customer lifecycle — from onboarding to post-activation.
I am currently transitioning into Technical Support, where I have found my strongest fit. In my current role at Arcadia Support, I resolve N1 tickets for US law firms, build and maintain Zapier automations integrating ClickUp, Smokeball CRM, and VXT, and manage ticket pipelines — all without engineering support.
My background in SaaS gave me a deep understanding of how customers actually use products, what breaks down, and how to communicate clearly when it does. I work well with both technical and non-technical users, and I am comfortable operating fully in English across distributed international teams.
Tools I work with regularly: Zendesk, Freshdesk, Salesforce, HubSpot, ClickUp, Zapier, Slack.
I am looking for a remote Technical Support or Customer Support role with a US or global company, where I can grow my technical depth while helping users solve real problems.
Experience
Work history, roles, and key accomplishments
AS
Current
Technical Support & CS Ops Specialist
Arcadia Support
May 2026 - Present (2 months)
Provides N1 technical support for US law firms, including troubleshooting, tool configuration, and end-user guidance. Builds and maintains Zapier automations and manages the ClickUp ticket pipeline with incident documentation and resolution traceability.
Supported onboarding of SMB partners across the US and Canada, reducing friction during new account activation. Created communication templates adopted by the team and managed partner relationships through post-activation while handling English and Spanish support.
SK
International Account Executive
Skyone
Nov 2024 - May 2025 (6 months)
Delivered technical demos and presentations of cloud, data, AI, and cybersecurity SaaS solutions to partners in EMEA and APAC. Supported partners with adoption and implementation platform-usage questions in English and Spanish across multiple time zones.
SK
International Inside Sales Representative
Skyone
Apr 2024 - Nov 2024 (7 months)
Mapped prospective clients’ technical needs across US, Canada, EMEA, and APAC and connected requirements to platform solutions. Managed sales pipeline and account interaction history using Zoho CRM and LinkedIn Sales Navigator.
Account Executive
The Knot Worldwide (casamentos.com.br)
Nov 2021 - Apr 2023 (1 year 5 months)
Served as the primary point of contact for wedding event vendors, guiding platform usage and ensuring product adoption. Tracked portfolio performance KPIs in Salesforce and contributed to a product focus group whose output was implemented as a new search filter on the platform.
Operated a live streaming channel across multiple platforms and grew an audience through organic growth. Produced and edited video content and managed production and community operations.
HO
Inside Sales Representative
HortaTech
Feb 2020 - Nov 2020 (9 months)
Conducted prospecting and a full sales cycle, including developing and presenting an e-commerce analysis project for prospective clients and partners. Supported commercial discovery through client presentations and analysis deliverables.
OF
Bids Analyst
Offerwise
Aug 2018 - Aug 2019 (1 year)
Prepared commercial proposals (RFQs) and pricing strategies for market research projects across Latin America and the US. Supported bid preparation and pricing planning for research engagements.
Education
Degrees, certifications, and relevant coursework
Pontifical Catholic University of Minas Gerais (PUC Minas)
Bachelor's Degree, International Relations
2013 - 2017
Bachelor's degree in International Relations from PUC Minas (2013–2017).
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Social media
Job categories
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