Open to opportunities

Bianca Sena

@biancasena

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B.A. in Business Administration with expertise in data analysis.

Brazil

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What I'm looking for

I seek a dynamic role that fosters growth, values collaboration, and allows me to leverage my analytical skills to enhance customer experiences.

I am a dedicated professional with a Bachelor’s degree in Business Administration from Paulista University, where I honed my skills in human resources, operational process optimization, and customer satisfaction enhancement. My commitment to continuous learning drives me to leverage tools like Excel, Power BI, and Salesforce to deliver impactful results.

Throughout my career, I have excelled in roles such as Bilingual Customer Service Specialist and Human Resources Assistant, where I developed projects focused on communication and accessibility. My analytical abilities have allowed me to create and analyze performance indicators, enhancing user experience and streamlining processes. I am passionate about improving ESG practices and utilizing data analysis to drive efficiency in customer service.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Specialist III

Atento

Nov 2024 - Feb 2025 (3 months)

Provided comprehensive chat, email, and voice support to Meta advertisers. Focused on assisting large businesses with their advertising needs and inquiries.

Customer Service Chat Support Email Support Communication Problem Solving Zendesk Salesforce

Freelancer Translator and Interpreter

Self Employed

Jan 2021 - Dec 2024 (3 years 11 months)

Translated legal and administrative documents for various clients, ensuring accuracy and adherence to specific requirements. Provided interpretation services as needed, facilitating clear communication across different languages.

Translation Legal Documentation Administrative Documentation Spanish French English Portuguese

Bilingual Customer Service Specialist II

Atento

Jul 2024 - Nov 2024 (4 months)

Offered chat, email, and voice support for Meta advertisers. Assisted small businesses with their advertising campaigns and related inquiries.

Customer Service Chat Support Email Support Communication Problem Solving Zendesk Salesforce

Customer Relationship Assistant

Boa Vista Equifax

Apr 2023 - Sep 2023 (5 months)

Developed projects related to communication and accessibility laws, analyzing indicators to improve processes and user experience. Created training and onboarding materials, and managed departmental documents to ensure organization and compliance.

Customer Relationship Management Communication Data Analysis Customer Satisfaction Process Improvement Document Management Microsoft Excel Power BI

Human Resources Assistant

Boa Vista SCPC

Feb 2022 - Apr 2023 (1 year 2 months)

Managed the goals and KPI cycle, providing support for benefits calculation, promotion analysis, and job opening processes. Developed People Analytics materials, internal marketing projects, and automation initiatives to enhance departmental efficiency.

Human Resources KPI Analysis Benefits Administration People Analytics Process Automation Microsoft Excel Qulture.Rocks

Administrative Assistant

Online Family Shop

Jan 2020 - Feb 2022 (2 years 1 month)

Managed supplier relations, product marketing, and negotiation for an online family shop. Coordinated logistics, social media management, and provided comprehensive post-sales support.

Supplier Management Product Marketing Negotiation Social Media Management Logistics Coordination Post Sales Administrative Support Google Workspace

Education

Degrees, certifications, and relevant coursework

Paulista University

Bachelor of Business Administration, Business Administration

Studied Business Administration with a strong commitment to continuous learning and development. Gained experience in human resources, performance indicator governance, operational process optimization, and customer satisfaction enhancement. Proficient in data analysis, project leadership, and leveraging tools such as Excel, Power BI, Salesforce, and Zendesk to drive results.