Felipe Barra

I'm a dedicated professional with 5 years of experience in the technology sector, specializing in customer service, technical support, and digital marketing. My journey has taken me from the ideation phase of a startup to the creation of a Minimum Viable Product (MVP), where I focused on inbound and outbound marketing strategies. My analytical skills and effective communication have been pivotal in ensuring a positive customer experience.

In my recent role as a Customer Service and Integrations Support Analyst at Exact Sales, I provided Level 1 and Level 2 support, delivered technical assistance for native and API-based integrations, and created valuable knowledge base materials. My commitment to customer success was recognized when I achieved 3rd place in the company's customer support ranking in 2022. I thrive in B2B technology environments and am passionate about contributing to customer retention and product improvement strategies.