Lívia Sales

I’m a customer-focused professional with over six years of experience in customer service, customer relationship management, and digital communication. My career centers on delivering exceptional customer experiences through clear communication, active listening, and a continuous drive to improve how teams work.

Alongside my customer-facing background, I’ve built hands-on AI capabilities that I use to support content creation, workflow optimization, knowledge management, and customer support operations. I have extensive experience creating high-quality prompts and helping AI systems produce accurate, efficient, business-oriented outcomes.

My AI experience includes advanced use of ChatGPT and Google Gemini, along with prompt engineering for content generation, marketing, customer support, branding, and business automation. I also create AI training materials and instructional content, and I guide users in adopting AI tools effectively—so they can get confident, real results.

I’m recognized for empathy, analytical thinking, adaptability, and continuous learning. As a native Brazilian Portuguese speaker with professional English proficiency, I communicate effectively with multicultural teams and help Portuguese-speaking customers and stakeholders bridge language and technology while expanding AI adoption.