At Kreato Global, I support customers by phone and video across healthcare, vehicle insurance, immigration, education, business, security, technology troubleshooting, and social services. I translate complex and sensitive information into clear communication while helping everyone reach shared understanding and next steps.
Previously, I provided remote Portuguese-English interpretation at Future Group Translation Services and supported high-stakes conversations at LanguageLine Solutions across medical, insurance, immigration, education, technology, and other settings.
At Concentrix Corp., I delivered bilingual operational, soft-skills, and technical training across international client accounts. I also trained learners in photography, digital marketing, and social media at Kohl Aesthetics / Les Chefs Cooking Academy.
As a self-employed copywriter and digital marketer, I created information products, sales pages, advertising creatives, and customer-facing content, and managed Facebook Ads campaigns. I bring experience in customer education, technical support, and Portuguese-English communication, along with a B.B.A.-equivalent in General Business Management.
