Gabriel Lucas

GL

Open to opportunities

Gabriel Lucas

@gabriellucas

Customer support professional for English-speaking customers—using AI-assisted workflows to solve issues fast and clearly.

What I'm looking for

I’m looking for remote customer support work where I can handle English-speaking customer issues end-to-end, work independently, and use AI-assisted content and prompt optimization to improve response quality and efficiency.

I’ve supported 1,000+ English-speaking customers through the complete AI and digital literacy service lifecycle, keeping a 4.98/5 average customer satisfaction rating.

As a remote freelance customer support provider (GGBoost) from 2023–2026, I handled questions end-to-end, managed expectations, and resolved concerns while keeping workflows moving independently.

I’m used to structured customer support workflows and ticketing-style systems (Zendesk-style platforms), and I document and maintain clarity across ongoing service work.

Outside support, I’ve built practical administration experience—maintaining Excel spreadsheets, verifying product SKUs, and supporting HR and returns operations at DHL Supply Chain Professional.

Experience

Work history, roles, and key accomplishments

SE

Current

AI Content Creator & Digital Tools User

Current

Self-Employed

Utilized AI-powered tools for content creation and digital workflows, developing expertise in prompt optimization and AI output evaluation.

AI Tools prompt optimization Content Creation Digital Workflows Kling Nano Banana

GG

Freelance Customer Support & Service Provider

GGBoost

Jan 2023 - Jan 2026 (3 years)

Supported 1,000+ English-speaking customers throughout the service lifecycle, maintaining a 4.98/5 average customer satisfaction rating.

Customer Support Customer Service Problem Solving Remote Collaboration

DC

Administrative Assistant (HR & Returns)

DHL Supply Chain

Jan 2022 - Dec 2022 (11 months)

Supported HR and product returns operations through administrative processes, maintaining Excel spreadsheets and ensuring data accuracy.

Excel Documentation Administrative Support

Education

Degrees, certifications, and relevant coursework

EP

ETEC - Escola Técnica Estadual de São Paulo

Technical Diploma, Business Administration

Technical Diploma in Business Administration from ETEC - Escola Técnica Estadual de São Paulo.

Tech stack

Software and tools used professionally

Zendesk

Microsoft Excel

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