BRUNO KOMEN
@brunokomen
I resolve high-volume customer issues across roadside assistance and retail environments.
United StatesWhat I'm looking for
At Agero, I supported motorists requesting roadside assistance, coordinated towing providers, and documented high-volume customer interactions in CRM systems.
I resolve concerns professionally, escalate complex issues for timely resolution, and consistently meet quality and productivity standards while following customer service procedures.
Previously at Barnes & Noble, I assisted customers with purchases, returns, recommendations, and product inquiries while processing POS transactions and supporting inventory management. I bring more than eight years of customer service experience, strong communication, and a commitment to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Provided inbound customer support for motorists requesting roadside assistance, coordinated with towing companies, and resolved customer concerns while maintaining high satisfaction. Documented interactions using CRM software and managed high call volumes while meeting quality standards.
Education
Degrees, certifications, and relevant coursework
College in Amherst, Massachusetts
Associate of Science, Information Technology
Earned an Associate of Science in Information Technology in September 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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