Brandon Jackson

I am a dedicated customer service representative with over five years of experience working in high-volume call center environments, where I consistently used clear communication, active listening and empathy to resolve inquiries promptly and accurately.

At Ready Credit, I collaborated with team members to address complex issues, followed conversational scripts to maintain efficient call times, documented every interaction in Zendesk, and coordinated technical reports. Previously at Agero I handled roadside assistance calls—locating vehicles, contacting service providers, and delivering calm, solution-focused support.

I bring proven ability to build trust, adapt quickly to feedback, and guide people to housing and support services from my time with the Unite Florida Landing Program. I seek roles where I can continue improving customer outcomes and contribute to collaborative, service-driven teams.