Bruna Maia

Bridged technical teams and customers by translating requirements and enhancing GPT prompts. Aligned customer needs with technical solutions, resolving issues and optimizing AI-driven workflows and GPT outputs. Streamlined processes and enhanced user experiences with innovative AI-driven insights.

Provided technical support for Lodgify software, diagnosing and resolving issues. Collaborated with the development team to enhance software performance and user experiences, identifying and documenting bugs. Crafted comprehensive technical documentation and utilized Zendesk for ticketing and resolution.

Coached and developed new team members and served as the main point of contact for NYK FX Sales teams, managing weekly reporting governance. Led a global project to automate foreign exchange trade confirmations, significantly reducing risk and manual workloads. Covered various FX products including cash, spot, forwards, non-deliverable, and options.

Ensured accurate booking and timely completion of confirmation and matching processes for FX trades. Managed the processing of net cash flow positions for a wide client base in the US. Maintained constant contact with clients and sales to ensure timely affirmation of transactions, mitigating P&L impact. Covered various FX products including cash, spot, forwards, non-deliverables, and options.

Provided first-level customer support for content and functionality across various financial markets. Collaborated with global teams to ensure accurate financial data and resolve customer issues and queries. Developed and maintained customer service support systems to streamline interactions and increase satisfaction.

Analyzed and reported on key financial metrics to support management decision-making. Prepared accurate and timely financial statements for both internal and external reporting.

Studied core economic principles, including microeconomics, macroeconomics, and econometrics. Gained analytical skills applicable to financial markets and policy analysis.