Julia Carneiro

I am a motivated and adaptable professional with hands-on experience in customer service, particularly within the e-commerce and financial sectors. My patience, attention to detail, and solution-driven approach have allowed me to effectively manage complex client interactions across LATAM, Europe, and the US. I pride myself on my strong analytical thinking and proactive mindset, which support operational efficiency and continuous process improvement.

In my recent role as a Financial Analyst at VTEX, I managed client negotiations and financial data updates, created reports, and supported banking activities to enhance efficiency. My previous experience as a Platform Ops Assistant involved providing strategic support to e-commerce operations, where I handled complex client cases that improved customer experience and optimized processes. I am currently pursuing a degree in Software Analysis and Development, which complements my practical experience and enhances my technical skills.