I've supported enterprise foreign exchange clients at Wise, managing complex B2B cases end-to-end in English and identifying workflow improvements that strengthened team performance.
Across Wise, Teleperformance, and FIS Global, I've used NPS, CSAT, SLAs, reporting, calibration, and root-cause analysis to improve service quality. I've also delivered high-touch support for private banking clients, coordinated international requests, and translated performance insights into practical action plans.
