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Eli Marinho

@elimarinho

Customer support professional at FxPro who supported traders across LATAM and Europe and helped optimize Sleek workflows for the LATAM team.

Brazil

Message

At FxPro, I supported traders across LATAM and Europe with account inquiries, platform guidance, technical troubleshooting, and trading support through chat, email, and phone. I also helped improve how the LATAM team implemented and used Sleek.

At JustMarkets, I supported clients using a SaaS platform for stock and cryptocurrency trading, resolving platform and payment issues across multiple channels. I provided assistance in English, Spanish, and Portuguese.

Earlier, at Voxel Maps and L4, I provided technical support that included DNS, router, firewall, server, and Microsoft Office issues. I’m currently pursuing an Associate Degree in Systems Analysis and Development at UNISUAM.

Experience

Work history, roles, and key accomplishments

Customer Support

FxPro

Feb 2025 - Jan 2026 (11 months)

Delivered high-quality customer service and account support for an online trading broker, assisting traders across LATAM and Europe. Managed high volume of client interactions, contributed to workflow optimization, and conducted onboarding sessions.

Customer Service Technical Support Freshdesk Sleek Multilingual Support Onboarding

Customer Support / IT Technical

JustMarkets

Oct 2024 - Jan 2025 (3 months)

Provided top-tier customer service and technical support for a SaaS platform for global stock market trading. Managed multiple client interactions, resolved payment issues, and provided multilingual support.

SaaS Customer Service Technical Support Multilingual Support Troubleshooting

Customer Support / IT Technical

OhPlay Club Games

Mar 2024 - Sep 2024 (6 months)

Mastered virtual gaming and casino products, troubleshooting technical issues for clients. Handled multiple client accounts and leveraged multilingual fluency to bridge communication between Latin American operations and Asia-based headquarters.

Technical Support Troubleshooting Multilingual Communication Customer Support

Customer Support / IT Technical

Voxel Maps

Jun 2023 - Dec 2023 (6 months)

Provided IT support including DNS, router administration, firewall support, server administration, and customer data management. Offered Microsoft Office support and proactive server administration.

DNS Router Administration Firewalls Server Administration Microsoft Office Troubleshooting

IT Support Desk and Customer Success

Jul 2021 - Mar 2023 (1 year 8 months)

Provided second-level support via phone, email, and chat. Prioritized escalated incidents, troubleshot technical problems, documented resolutions, and kept customers informed.

IT Support Troubleshooting Incident Management Documentation Customer Success

Freelance Graphic Designer and UX Designer

Self Employed

Jan 2020 - Mar 2021 (1 year 2 months)

Worked as a freelance graphic and UX designer, delivering visual projects and user experience design.

Graphic Design UX Design

Graphic Designer Consultant

Record Label

Sep 2018 - Dec 2019 (1 year 3 months)

Provided strategic direction for visual branding in projects, including cover art, motion graphics, and marketing assets.

Graphic Design Motion Graphics Branding Marketing Assets

Customer Service / Customer Success

Elo

Mar 2015 - Jun 2018 (3 years 3 months)

Managed outbound calls, addressed customer inquiries, and provided assistance and feedback gathering. Built and maintained relationships with corporate clients in B2B interactions.

Customer Service Outbound Calls B2B Communications Problem Solving

Education

Degrees, certifications, and relevant coursework

UNISUAM (Augusto Motta University Center)

Associate Degree, Systems Analysis and Development

2025 -

Currently pursuing an Associate Degree in Systems Analysis and Development through distance learning, with a focus on software development, systems analysis, databases, and programming.