Beatriz Alves
@beatrizalves
Customer Success professional driving retention, adoption, and operational efficiency.
BrazilWhat I'm looking for
I am a Customer Success and Support professional with experience in fintech and digital products across international and LATAM operations. I focus on driving retention, adoption, and operational efficiency in high-volume B2B environments.
At Vesseo I owned CS & support for LATAM users of a US-based digital wallet, implemented AI-assisted workflows that improved response efficiency by 15–20%, and localized Help Center content to reduce repetitive tickets by ~25%.
Previously, I managed high-volume, time-sensitive fintech support at Monkey and delivered multilingual, KPI-driven support at Booking.com, where I was selected to onboard and train new hires and consistently resolved cross-stakeholder issues within SLA.
I bring strong stakeholder management, process optimization, and data-driven monitoring experience (Grafana) combined with hands-on use of Zendesk, Jira, ServiceNow and Linear. I communicate fluently in English and Spanish and am native in Portuguese.
Experience
Work history, roles, and key accomplishments
Customer Success
Vesseo
Nov 2024 - Sep 2025 (10 months)
Owned CS and support for LATAM users of a US-based digital wallet; implemented AI-assisted workflows that increased response efficiency by 15–20% and localized Help Center content to reduce repetitive tickets by ~25%.
Customer Success
Monkey
Apr 2024 - Nov 2024 (7 months)
Managed ~70 daily B2B fintech support tickets, facilitated time-sensitive financial transactions with regulatory compliance, and improved workflow efficiency via structured problem-solving.
Customer Success Representative
Booking.com
Oct 2022 - Dec 2023 (1 year 2 months)
Delivered high-volume multilingual support (6+ cases/hour) in a KPI-driven environment, onboarded and trained new hires, and resolved cross-stakeholder issues within SLA to ensure service continuity.
Au Pair / Cultural Exchange
Au Pair
Oct 2019 - Aug 2022 (2 years 10 months)
Lived and worked in Spain and the US, developing cross-cultural communication, adaptability, and bilingual fluency through daily immersion in English and Spanish.
Education
Degrees, certifications, and relevant coursework
Mackenzie University
Bachelor's studies in Marketing, Marketing
Completed bachelor-level studies in Marketing at Mackenzie University focusing on marketing principles relevant to customer success and retention.
Availability
Location
BrazilAuthorized to work in
Social media
Job categories
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