Brooke Williams
@brookewilliams
Detail-oriented customer service and collections specialist.
What I'm looking for
I am a friendly and engaging team player with a strong background in customer service and collections. My experience spans various roles, including Collection Specialist at Caine and Weiner, where I excel in negotiating payment plans and resolving customer concerns. I take pride in my ability to inspire others and consistently exceed sales goals.
Throughout my career, I have trained new employees, ensuring they understand company policies and maintain a safe work environment. My previous roles as a Pump Operator and Leasing Agent have equipped me with the skills to manage multiple tasks effectively while maintaining a focus on customer satisfaction. I am passionate about creating positive experiences for customers and fostering a collaborative work culture.
Experience
Work history, roles, and key accomplishments
Collection Specialist
Caine and Weiner
Nov 2024 - Present (7 months)
Responsible for reaching out to customers with past due accounts, negotiating payment plans, and resolving billing discrepancies while maintaining compliance with collection laws.
Productions Trainer
Tyson Foods
Dec 2016 - Sep 2023 (6 years 9 months)
Trained new employees in production processes, ensured safety compliance, and maintained a positive work environment.
Pump Operator
Tyson Foods
Dec 2022 - Sep 2023 (9 months)
Monitored pressure and temperature gauges, performed equipment checks, and ensured proper material transfer in a production environment.
Leasing Agent
PFC LLC
Jan 2020 - Apr 2023 (3 years 3 months)
Sought new tenants, conducted property showings, managed applications, and maintained tenant relationships while ensuring compliance with leasing regulations.
Collections Account Specialist
Alorica
Mar 2014 - Jun 2016 (2 years 3 months)
Resolved overdue bills, collected payments, and ensured compliance with legal requirements while maintaining a customer-focused approach.
Administration Assistant
Sommers Financial Services
Jul 2012 - May 2015 (2 years 10 months)
Handled client inquiries, coordinated appointments, and ensured timely completion of transactions while performing various administrative tasks.
Customer Service Rep
Novo 1
Apr 2013 - Apr 2015 (2 years)
Responded to customer inquiries, processed orders, and resolved complaints while maintaining accurate customer information.
Men's Sales Associate
Belk
Dec 2011 - Aug 2014 (2 years 8 months)
Provided customer service, processed transactions, and promoted sales while maintaining a positive shopping environment.
Education
Degrees, certifications, and relevant coursework
Grayson County College
Associate of Arts, Business Administration
2017 - 2019
Activities and societies: Engaged in theater, environmental conservation, art, hiking, skiing, and travel.
Completed an Associate of Arts degree in Business Administration, focusing on foundational business principles, accounting, and management skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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