Open to opportunities

Pernita Lee

@pernitalee

Message

Detail-oriented A/R Collections Analyst with strong analytical skills.

United States

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and challenges my analytical skills.

I am a dedicated A/R Collections Analyst with extensive experience in managing collection activities and ensuring compliance with financial policies. Currently, I work at Lorien Global, where I oversee a B2B portfolio, conduct credit analysis, and provide insightful feedback on cash trends. My role requires a keen eye for detail and the ability to manage competing priorities under tight deadlines, which I excel at.

Previously, I served as a Consumer Experience Specialist at Windstream Communications, where I honed my problem-solving skills and developed a strong customer service ethos. My background also includes experience in operations management and sales, where I successfully led teams and implemented strategies to enhance customer satisfaction. I am passionate about leveraging my skills to contribute positively to organizational goals.

Experience

Work history, roles, and key accomplishments

Current

A R Collections Analyst

Current

Lorien Global

Apr 2024 - Present (1 year 3 months)

As an A R Collections Analyst, I manage collection activities for a B2B portfolio, ensuring timely follow-ups and adherence to collection practices. I analyze cash trends, conduct collection calls, and process cash applications while utilizing CRM tools and the Oracle Accounting system.

Accounts Receivable CRM Tools Oracle Cash Application Financial Analysis Customer Service Problem Solving Compliance Analysis

Consumer Experience Specialist

Windstream Communications

Apr 2014 - Apr 2024 (10 years)

In my role as a Consumer Experience Specialist, I handled broadband modification requests, corrected billing issues, and utilized Salesforce for customer inquiries. I also conducted Excel audits and participated in team meetings to enhance customer service quality.

Customer Service Salesforce Excel Problem Solving Communication Skills Billing Team Collaboration Auditing

Sales Associate

Macy’s Incorporated

Dec 2011 - Jan 2013 (1 year 1 month)

As a Sales Associate, I partnered with management to develop strategies for increasing store traffic, managed inventory, resolved customer complaints, and ensured accuracy in cash register transactions while delivering exceptional customer service.

Customer Service Inventory Management Sales Strategies Communication Skills Visual Presentation

Operations Manager

Charlotte Mecklenburg Association of Educators

Feb 2011 - Jul 2012 (1 year 5 months)

As Operations Manager, I resolved customer issues, managed daily operations across departments, and developed a talented team. I established operational policies and collaborated with stakeholders to create strategic growth plans.