BPBrooke Peterson
@brookepeterson
I am a patient-focused healthcare leader driving customer success through analytics.
United StatesWhat I'm looking for
I am a patient-focused, cross-functional healthcare leader with over 11 years’ experience establishing customer performance goals and supporting healthcare industry clients. I combine clinical understanding with technical aptitude—managing SaaS and hardware integrations, HL7 interfaces, and SQL reporting—to promote product value and drive measurable outcomes.
At Medtronic I built and led multi-functional teams, delivered near-100% implementation retention, achieved 100% training compliance, and developed reporting tools to demonstrate clinical impact and ROI. I partner across product, R&D, marketing, and government customers to simplify user experience, remove barriers, and scale solutions that improve patient and customer outcomes.
Experience
Work history, roles, and key accomplishments
MEDrive cross-functional alignment for Acute Care & Monitoring by identifying dependencies and creating common requirements and integrations across product lines to improve interoperability and customer experience.
MEBuilt and led a multi-functional customer success team, defined strategy and reporting to identify growth opportunities and churn risk, and achieved 100% training compliance while improving customer engagement through program and business reviews.
MEDirected cross-functional teams for customer implementations, managing timelines, deliverables, and conflicts to achieve near 100% retention.
MEServed as SME and escalation point for SaaS and hardware applications, maintained HL7 interfaces and executed SQL queries to support reporting and prioritize bug fixes with development.
Human Resources Generalist
Viking Client Services, Inc
Feb 2013 - Jan 2014 (11 months)
Managed new hire onboarding and compliance processes, maintained training compliance and ensured audit readiness with no findings.
Account Manager
Viking Client Services, Inc
Sep 2007 - Feb 2013 (5 years 5 months)
Promoted from administrative assistant to account manager and managed portfolios of 200–800 delinquent consumer bank card accounts while maintaining regulatory compliance.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Healthcare Administration
Completed a Bachelor of Science in Healthcare Administration with a concentration in Health Information Management, awarded in 2020.
HCHennepin Technical College
Associate of Applied Science, Professional Photography
Completed an Associate of Applied Science in Professional Photography.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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