Richard Rock

I've delivered more than 150 enterprise healthcare software implementations at TeleTracking Technologies across SaaS and on-premises environments, guiding hospital customers from planning and production readiness through deployment, validation, and stabilization.

As an Integration Analyst II, I own complex production investigations and customer escalations involving SQL, HL7, Lua, and enterprise integrations. I trace data across upstream and downstream workflows, coordinate Development, Technical Support, vendors, and customers, and drive issues through resolution.

Previously, I managed delivery risks, upgrades, migrations, cutovers, releases, rollback planning, and post-deployment validation. I've standardized deployment procedures and documentation to improve consistency, reduce operational risk, strengthen handoffs, and accelerate issue resolution.

My U.S. Army Reserve leadership experience has strengthened how I lead readiness, accountability, training operations, and professional development under compressed timelines. I bring a customer-focused approach to cross-functional delivery, clear communication, and reliable healthcare operations.