Open to opportunities

Brittany Ruoff

@brittanyruoff

Message

Customer-centric operations leader focused on onboarding, retention, and exceptional customer experience.

United States

Message

What I'm looking for

I seek a role where I can drive customer and merchant success through onboarding, cross-functional collaboration, and team coaching in a growth-oriented, customer-first culture.

I am a highly motivated, customer-centric leader with more than seven years of professional experience in merchant onboarding, retail leadership, and team development. I consistently meet SLAs and growth, retention, and customer service goals while partnering across teams to solve problems and ensure merchant and guest success.

I have led onboarding processes from application to first deposit, coordinated training and delivery of systems, and managed multi-department retail operations including payroll and merchandising for a $70M store. I bring strong attention to detail, clear communication, and a track record of driving positive metrics through coaching, process improvement, and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Merchant Implementation Coordinator II

Bāsys

May 2022 - Feb 2025 (2 years 9 months)

Coordinated merchant onboarding from application to first deposit, expediting approvals and training delivery while consistently meeting SLAs for days-to-approval and days-to-first-deposit and improving merchant competency.

Payments Customer Support SLA Management Cross Functional Collaboration Training Delivery Data Validation

Executive Team Lead

Target

Jan 2022 - May 2022 (4 months)

Built and led service teams to reduce wait times and improve guest experience, managed payroll and store opening/closing for a $70M store, and drove merchandising resets and business-metric improvements.

Team Leadership Guest Experience Merchandising Payroll Management Inventory Analysis Store Operations Vendor Relations Performance Metrics

Specialty Sales Team Leader

Target

Apr 2018 - Jan 2022 (3 years 9 months)

Led specialty departments (apparel, beauty, electronics) to drive sales growth, execute planograms, train and onboard team members, and manage backroom replenishment and loss-prevention processes.

Visual Merchandising Sales Leadership Loss Prevention