Hector Dominguez

Delivered customer-facing POS technology implementations across 200+ venues in 20+ U.S. states, coordinating customers, vendors, IT/networking teams, and field resources. Provided field leadership and mentoring to 25–50 technicians on execution quality and customer-facing standards.

Coordinated multi-location technical assignments while balancing customer requests, changing schedules, documentation requirements, and completion deadlines. Onboarded and trained new field representatives on workflows, technical execution standards, and quality expectations.

Supported multi-location technology installation and service projects through scheduling, customer/site communication, technical troubleshooting, project documentation, and completion reporting. Coordinated with customers, internal support teams, and project stakeholders to clarify requirements and resolve field issues.

Managed receiving, merchandising, replenishment, labor coordination, store presentation, and off-site inventory logistics at the company's highest-volume Nautica store. Designed an Excel-based inventory visibility system that improved operational efficiency and was adopted across the local operation.

Earned multiple promotions in approximately three years, progressing from Seasonal Part-Time Cashier to Lead Cashier and Assistant Manager. Led shifts of approximately 10–20 associates, supporting daily execution, coaching, training, merchandising, replenishment, and opening/closing responsibilities.

Assisted with residential and commercial electrical installations while supporting troubleshooting, equipment installation, and job-site coordination.

Led daily operations for a 25–35 employee family entertainment venue and developed growth initiatives that increased monthly revenue from approximately $18K to as much as $60K–$80K within six months. Built an integrated Excel-based operations system linking reservations, staffing, labor costs, contracts, daily task reports, budgeting, and weekly financial reporting.

Managed daily department operations, including merchandising, inventory control, customer service, and team leadership within a high-volume retail environment.

Prepared bank reconciliations and financial reporting schedules across approximately 50 municipal accounts, including deposits, debits, balances, payroll-related activity, and income-account tracking. Built Excel-based reconciliation and reporting workbooks supporting municipal financial statements and external CPA review.

Bachelor's degree in Management from Pontificia Universidad Católica de Puerto Rico.