Lori Waetzig
@loriwaetzig
I lead SaaS onboarding and implementation programs that drive customer adoption.
United StatesWhat I'm looking for
I've led SaaS onboarding and full implementation cycles at ServiceTitan and Luxury Presence, helping customers launch successfully, adopt platforms, and resolve technical issues.
At Luxury Presence, I supported top real estate agents with a book of business exceeding $1.5M, launched nearly 150 websites, and managed up to 50 clients at once. I was promoted to Senior Implementation Manager and Pod Lead.
My background also includes managing global themed entertainment projects at Lionsgate, music publishing accounts at ASCAP, and customer-facing retail operations at Trader Joe's. I bring client relationship management, training, project delivery, and cross-functional collaboration to every engagement.
Experience
Work history, roles, and key accomplishments
Platform Implementation Manager
Trader Joe's
Jul 2024 - Oct 2025 (1 year 3 months)
Delivered excellent customer service in a fast-paced retail environment. Supported store operations including stocking, merchandising, and cashiering.
Education
Degrees, certifications, and relevant coursework
Five Towns College
Bachelor of Professional Studies, Business Management
Bachelor of Professional Studies in Business Management from Five Towns College, completed in 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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