Open to opportunities

Sharhonda Pearson

@sharhondapearson

Message

Customer-focused retail professional experienced in merchandising and transactional consumer operations.

United States

Message

What I'm looking for

I seek a role where I can leverage merchandising and customer-service expertise to improve transactional consumer experiences, contribute to operations, and grow into increased responsibility.

I am a customer-focused retail professional with extensive experience in merchandising, customer service, and transactional operations across specialty retail environments.

I have over a decade supporting store operations, training teams, handling in-store transactions, managing inventory and orders, and working with management to improve customer satisfaction and product placement.

I hold an Associate in Business Administration and bring strong system administration skills, Microsoft Office proficiency, and a problem-solving mindset aimed at improving consumer experiences and operational efficiency.

Experience

Work history, roles, and key accomplishments

Merchandising Specialist

Buy Buy Baby

Jul 2019 - Sep 2020 (1 year 2 months)

Assisted customers with furniture orders, managed inventory and inter-store item searches, coordinated deliveries, and recovered store presentation to maintain compliance and drive sales.

Merchandising Inventory Management Customer Service order fulfillment Store Recovery Phone Support

Customer Service Representative

Nordstrom

Apr 2014 - Feb 2019 (4 years 10 months)

Managed daily transactions and in-store accounts, resolved customer inquiries promptly, and collaborated with management to implement changes that improved customer satisfaction.

Customer Service Transaction Processing Account Management Product Placement Input Retail Operations CRM

Customer Service Shift Lead

Marshalls

Nov 2005 - Mar 2014 (8 years 4 months)

Led shifts handling daily transactions, trained new hires, compiled departmental reports, and implemented initiatives to enhance sales and the consumer shopping experience.

Team Leadership Training Point of Sale Reporting Visual Merchandising Customer Experience Time Management

Education

Degrees, certifications, and relevant coursework

Plaza College

Associate in Business Administration, Business Administration

2018 - 2022

Completed an Associate in Business Administration focusing on business fundamentals and customer-focused operations from September 2018 to April 2022.