Tracy Stoll
@tracystoll
Results-driven Client Success Manager with expertise in project management and customer engagement.
What I'm looking for
As a seasoned Client Success Manager, I leverage my expertise in project management, customer engagement, and data analysis to drive business growth and customer satisfaction. With a proven track record of success in facilitating client onboarding, managing client expectations, and identifying upsell opportunities, I excel in fast-paced environments that require strong analytical skills and cross-functional collaboration.
Throughout my career, I have developed a unique ability to balance technical and business acumen, professionalism, and trust across multiple clients. My expertise in CRM software, resource planning, and process development enables me to streamline operations and drive results.
With a strong background in visual merchandising and human resources, I bring a unique perspective to client success management. My ability to drive sales through visually-compelling displays and product merchandising strategies, combined with my experience in coaching and developing high-performing teams, makes me a valuable asset to any organization.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Onsite Logic
Feb 2022 - Jun 2023 (1 year 4 months)
Facilitated client onboarding, managed client expectations, and enforced adherence to delivery deadlines. Prepared executive reports and boosted sales by pursuing upselling and cross-selling opportunities.
Merchandise Manager
Lowe's Companies, Inc
Nov 2020 - Jan 2022 (1 year 2 months)
Established merchandising plans, implemented action steps, and oversaw stockroom organization. Guided store personnel in setting merchandise displays and maintained sufficient stock levels.
Visual Merchandising Manager
Duluth Trading Company
Sep 2019 - Nov 2020 (1 year 2 months)
Drove sales with visually-compelling displays and product merchandising strategies. Modeled techniques and coached merchandise handlers on visual standards.
Banking Center Manager
Central Bank of the Midwest
Sep 2017 - Sep 2019 (2 years)
Enforced compliance with information security policy, developed and implemented strategies to drive deposit, loan and partner referrals. Coached bankers in guided conversation and sales tactics.
Merchandise Manager
JCPenney
Feb 2016 - Sep 2017 (1 year 7 months)
Oversaw the jcp.com pick up process, strategized with supervisors and visual associates to plan and execute merchandising and visual elements.
Human Resources Manager
JCPenney
Mar 2014 - Feb 2016 (1 year 11 months)
Offered guidance and counseling to managers and employees, coordinated and led new hire orientations and benefits meetings.
Education
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Tracy hasn't added their education
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