Olivia Bryson

Managed between 400-500 inbound and outbound calls monthly, providing accurate information about client products and services. Handled customer calls courteously, performed data entry on tracking systems, and attended team meetings and coaching sessions.

Took incoming reservations for clients while providing outstanding customer service via phone and email. Handled basic client questions related to products, services, and processes. Strived to enhance departmental relationships with internal and external clients.

Determined covered insurance losses by studying policy provisions and established proof of loss by assembling documentation. Analyzed insurance claims to prevent fraud and prepared reports by collecting and summarizing information. Resolved claims by approving or denying documentation, calculating benefits, and ensuring legal compliance.

Scheduled appointments and request forms, and identified, investigated, and resolved users’ problems with computer software and hardware. Fielded support calls, chat, and email inquiries regarding software programming, connectivity, and printing concerns.

Provided information to customers by verifying understanding of requests and answering questions. Initiated service by recording requests, forwarding to dispatch, and processing medical and hospital claims. Achieved and outperformed all departmental goals, including average hold time and calls per day.

Obtained a high school diploma, completing the foundational education requirements.