Open to opportunities

britney hines

@britneyhines

I moderate safe online communities and bring proven customer service, conflict resolution, and content review experience.

Jamaica

Message

What I'm looking for

I'm looking for a role where I can maintain safe, respectful online communities, support members, enforce clear guidelines, and use my customer service and conflict-resolution skills.

I've moderated posts, comments, and live chats, reviewing user-generated content and enforcing community guidelines to maintain respectful online spaces. I handle reports, warnings, bans, conflict de-escalation, member support, and accurate moderation records.

I've also supported customer engagement at Rent to Own Services, handling 400+ weekly calls and exceeding sales targets. As a visual arts educator, I planned lessons, managed classroom behavior, assessed student work, and provided individualized feedback.

Experience

Work history, roles, and key accomplishments

Visual Arts Teacher

The Montego Bay High School for Girls

Jan 2026 - Apr 2026 (3 months)

Delivered visual arts lessons to secondary-level students using the Jamaican National Standards Curriculum. Planned and implemented engaging lesson plans, assessments, and classroom activities, and managed classroom behavior.

Teaching Lesson Planning Classroom Management Assessments Feedback

Moderator

Supportiv

Oct 2023 - Nov 2024 (1 year 1 month)

Moderated posts, comments, and live chats to ensure compliance with community guidelines. Reviewed and removed spam, abusive, or inappropriate content, and handled user reports, warnings, and bans with fairness and consistency.

Community Moderation Content Review Conflict Resolution

Sales Representative

Rent to Own Services

Jan 2022 - Mar 2022 (2 months)

Enriched customer engagement by 37% via rapport building and handled an average of 400+ calls weekly on 'AgentConvoso'. Demonstrated exceptional sales skills by consistently exceeding monthly sales targets and building strong customer relationships.

Sales Customer Service Product Demonstrations

Education

Degrees, certifications, and relevant coursework

Edna Manley College

Bachelor's Degree, Art Education

2021 - 2025

Activities and societies: Participated in a movie internship project with fellow students, developing teamwork and communication skills.

Pursued a Bachelor's Degree in Art Education, participating in a movie internship project with fellow students to develop teamwork and communication skills.