Kish-wayne Hill
@kishwaynehill
Motivated customer service professional with strong problem-solving skills.
What I'm looking for
I am a highly motivated individual pursuing a Bachelor of Arts in Visual Arts, with a strong background in customer service. My experience spans various roles, including as a Customer Experience Associate at Conduent Inc., where I honed my troubleshooting skills and provided exceptional support to customers. I am known for my effective communication and ability to understand customer needs, which has allowed me to create positive experiences that enhance customer loyalty.
Throughout my career, I have demonstrated a commitment to learning and adapting to new challenges. My role as a Merchandise Associate at Kings Island involved organizing merchandise and assisting customers, further developing my attention to detail and teamwork skills. I have also contributed to educational environments as a Visual Arts Teacher Assistant and Student Lab Assistant, where I supported student learning and collaborated with educators to improve curriculum planning.
Experience
Work history, roles, and key accomplishments
Merchandise Associate
Kings Island
Sep 2023 - Sep 2023 (0 months)
Organized store merchandise, restocked displays, assisted customers with queries, and maintained a clean environment in the store. Greeted and served guests at the VIP Lounge area.
Customer Experience Associate
Conduent Inc.
Jan 2020 - May 2023 (3 years 4 months)
Troubleshot software issues on various devices, provided recommendations for hardware issues, and assisted customers with processes like setting up new devices and tracking packages.
Student Lab Assistant
UHWI
Sep 2019 - Dec 2019 (3 months)
Collected and delivered samples for testing, prepared samples by centrifuging and labeling, and created electronic records for tests.
Pre-trained Visual Arts Teacher
Belmont Academy
Sep 2016 - Aug 2018 (1 year 11 months)
Tested students' comprehension, prepared performance reports, implemented lesson plans, and collaborated with parents and administrators on student progress.
Visual Arts Teacher Assistant
Belmont Academy
Oct 2014 - Aug 2016 (1 year 10 months)
Supported student-led discussions, assisted with enrichment activities, and organized instructional materials to foster a positive learning environment.
Collections Agent
Teleperformance
Dec 2013 - Oct 2014 (10 months)
Updated account statuses, contacted customers for payments, maintained accurate records of collection activities, and processed payments efficiently.
Education
Degrees, certifications, and relevant coursework
University of the West Indies
Bachelor of Arts, Visual Arts
2022 - 2026
Highly motivated individual with background in customer service that is always willing to learn new skills. A major characteristic of effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences that increase customer loyalty.
Mannings’ School
2014 - 2019
Completed 7 CSEC passes including English A, Mathematics, Visual Arts, Physical Education, Human & Social Biology, Geography, and Agricultural Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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