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Abigail Lamoth

@abigaillamoth

Inbound sales representative at Varsity Tutors who resolved high-value escalations and coached teams of up to 12 representatives.

Jamaica

Message

At Varsity Tutors, I guided clients through account, payment, and service decisions by phone and messaging. I also resolved high-value escalations, including cases exceeding $5,000, and refined workflow documentation to support consistent communication.

At Click Contracts, I managed the outbound sales cycle, qualifying leads by need, budget, and timing and guiding prospects toward a close. I tracked outreach and conversion in HubSpot CRM and followed up across channels.

At Conduent Jamaica (Call Center), I handled inbound and outbound sales calls and served as an escalation point. As Sales & Customer Service Team Lead, I coached and supported up to 12 representatives while carrying my own call caseload.

Experience

Work history, roles, and key accomplishments

Client Experience & Payments Coach

Varsity Tutors

Jan 2023 - Jan 2026 (3 years)

Guided clients through account, payment, and service decisions with a consultative approach. Owned high-value escalations exceeding $5,000 and maintained accurate client data to support retention and satisfaction.

Consultative Selling Escalation Management Customer Service Data Accuracy SOP Development Communication Skills

Business Development Representative

Click Contracts

Jan 2022 - Jan 2023 (1 year)

Managed the full outbound sales cycle by phone and email, qualifying leads on need, budget, and timing. Maintained accurate prospect data in HubSpot CRM and consistently met activity and conversion targets.

Outbound Sales Lead Qualification HubSpot CRM Pipeline Management Follow up Communication Skills

Sales & Customer Service Team Lead

Conduent Jamaica

Jan 2019 - Jan 2022 (3 years)

Handled inbound and outbound sales calls and served as escalation point for difficult conversations. Coached up to 12 representatives on call quality and performance while maintaining accurate CRM data.

Sales Customer Service Team Leadership Coaching Escalation Handling CRM Call Center

Sales & Customer Service Representative

Conduent Jamaica

Jan 2018 - Dec 2018 (11 months)

Handled high-volume inbound and outbound consumer sales interactions, consistently meeting quality and productivity KPIs. Built foundational skills in objection handling, rapport building, and CRM data entry.

Sales Customer Service Objection Handling Rapport Building CRM Data Entry Call Center