Divya Kovi
@divyakovi
Application support specialist blending banking expertise with technical operations.
IndiaWhat I'm looking for
I am an application support analyst with over six years of experience across banking operations, payments, and production application support, delivering consistent high-quality results and client satisfaction.
I specialize in end-to-end incident management, root-cause analysis, and SLA-driven delivery using tools such as Informatica, SQL, Mainframe, and ServiceNow, and I have collaborated with global teams on release validation, testing, and deployments.
I hold an MBA and have been recognized with awards for commitment and process improvement; I seek a full-time remote role where I can leverage both my business domain knowledge and technical skills to drive operational excellence.
Experience
Work history, roles, and key accomplishments
Provide L1/L2 production and application support for enterprise systems, managing incident tracking, root-cause analysis and SLA compliance that improved resolution consistency and release quality.
Operations Analyst
NatWest Group
Jan 2019 - Jan 2022 (3 years)
Handled payment processing, account closures and reconciliations, ensuring 100% compliance with financial regulations and improving operational efficiency through workflow collaboration.
Education
Degrees, certifications, and relevant coursework
JAJawaharlal Nehru Technological University Anantapur
Master of Business Administration, Business Administration
Completed a Master of Business Administration at JNTU Anantapur with focus on business and management disciplines.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Divya?
You can contact Divya and 90k+ other talented remote workers on Himalayas.
Message DivyaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
