Chithra Santhan
@chithrasanthan
Application Support Senior Analyst (AVP) at Citibank, supporting GLRS regulatory reporting and improving incident resolution time by 25–35%.
IndiaWhat I'm looking for
At Citibank, I supported Citi's Global Liquidity Reporting System (GLRS), helping maintain critical regulatory reporting applications and service levels across global business operations. I managed production incidents and major incident response, contributing to a 25–35% improvement in MTTR.
At Cognizant Technology Solutions, I provided Level-2 support for BNY Mellon Newton Investment Management applications and supported Charles River and Markit EDM (CADIS). I also automated recurring support activities with Oracle PL/SQL and UNIX Shell Scripting, and developed operational documentation in Confluence.
Experience
Work history, roles, and key accomplishments
AVP – Application Support Senior Analyst
Jan 2022 - Jul 2026 (4 years 6 months)
Directed Level-2 Production Support for Citi's Global Liquidity Reporting System (GLRS), ensuring uninterrupted availability of mission-critical regulatory reporting applications. Managed 300-400 production incidents monthly, led P1/P2 Major Incident bridges, and drove Root Cause Analysis to strengthen operational resilience.
Application Support Analyst
Jan 2020 - Dec 2021 (1 year 11 months)
Provided Level-2 production support for Citi's Global Liquidity Reporting System (GLRS), ensuring stability and performance of regulatory reporting applications. Managed incidents, coordinated with cross-functional teams, and supported global business functions across APAC, EMEA, NAM, and LATAM.
Delivered Level-2 Production Support for BNY Mellon Newton Investment Management applications, ensuring stable production operations and high system availability. Managed overnight batch processing, executed deployments, and automated repetitive tasks using Oracle PL/SQL and UNIX Shell Scripting.
Designed, developed, tested, and supported retail business applications using C and UNIX technologies. Participated in the application development lifecycle including coding, debugging, defect resolution, and deployment support.
Education
Degrees, certifications, and relevant coursework
SSN College of Engineering, Anna University
Bachelor of Engineering, Computer Science and Engineering
Completed Bachelor of Engineering in Computer Science and Engineering in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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