Jemaima Wealth

I've supported customers at Seasoned Group across phone, email, chat, social media, and messaging channels, managing up to 300+ daily interactions while maintaining 95%+ CSAT.

I diagnose product, order, and service issues through structured troubleshooting, document customer insights in Zendesk and Intercom, and build FAQs and reusable templates that improve response efficiency.

I've increased customer engagement by 30%+ through proactive support strategies and structured communication. I also qualify customer needs, handle objections, build trust, and support customers throughout the buying journey.

I'm comfortable working remotely in fast-paced, high-volume environments, with strong attention to detail, documentation, and continuity of customer care.