Looking for a job

Faith Onah

@faithonah

Message

I resolve customer issues quickly and improve remote support experiences.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across time zones, improve support workflows, maintain accurate documentation, and contribute to strong customer satisfaction.

At Kings Investment, I managed 80+ customer inquiries daily through live chat and email, supporting product questions, order updates, returns, payments, deliveries, and account requests.

I maintained a 95% customer satisfaction score and reduced ticket resolution time by 20% through efficient issue resolution and streamlined support processes.

I use Zendesk, HubSpot, Slack, Zoom, Google Workspace, Trello, and helpdesk systems to keep customer records accurate and communication responsive across time zones.

I've trained and onboarded remote support team members, tracked KPIs and sales reporting, managed documentation and schedules, and used customer feedback to improve store operations and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Kings Investment

Jan 2022 - Jan 2025 (3 years)

Managed 80+ customer inquiries daily via live chat and email, maintaining a 95% satisfaction rate. Resolved order, payment, and account issues, reducing resolution time by 20%.