Bridget Krauss

At Shook & Stone Injury Lawyers, I strengthened client engagement across three divisions by optimizing intake processes and building structured, client-first workflows from initial contact through case handoff.

I launched a client incentive and feedback framework that increased intake conversion by up to 40% and raised qualified lead-to-retainer conversion from 48.72% to 92.5%.

I also improved same-day sign-up rates in Personal Injury and Workers’ Compensation, led collaboration meetings, managed external partnerships, and coordinated hiring and onboarding for five team members.

Previously at GEICO, I drove retention, customer satisfaction, and sales growth through proactive outreach, CRM analytics, policy reviews, service audits, and executive-level performance reporting.