Melissa Zajac
@melissazajac
I build customer loyalty and team performance across sales, claims, fraud operations, and remote service.
United StatesWhat I'm looking for
I've led customer conversations and complex insurance outcomes at Liberty Mutual, Travelers, and GEICO, using consultative discovery, clear communication, and practical solutions to build trust, resolve concerns, and support retention.
At Zappos.com, I progressed from customer experience and fraud operations into training and supervision, leading teams of 20+ specialists and training 300+ employees. I helped maintain 95%+ customer satisfaction while balancing customer advocacy, productivity, quality, and operational standards.
I'm energized by helping customers navigate complex situations and giving teams the structure, coaching, and accountability they need to perform in remote, high-volume environments.
Experience
Work history, roles, and key accomplishments
Managed high-volume customer conversations using consultative discovery to identify needs, explain coverage, overcome objections, and recommend appropriate solutions. Built trust quickly in a remote environment while balancing sales goals, customer experience, accuracy, compliance, and long-term relationship value.
Education
Degrees, certifications, and relevant coursework
Melissa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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