Brianne Carter

Functioned as trusted advisor and operational integrator for co-founder vision in a high-growth start-up, driving cross-functional initiatives and designing scalable operational systems across 22 locations. Built operations team from 2 to 12 people and oversaw 100+ indirect reports.

Start-up indoor pickleball organization with franchise and corporate locations. Defying industry standards with an inclusive, one-price membership model.

• Functioned as the operational integrator for co-founder vision in a high growth start-up environment, driving cross-functional initiatives spanning human resources, talent development, recruiting, competitive analysis, marketing and internal

Designed and developed location opening curriculum and readiness process, authored operations manuals, and partnered cross-functionally to integrate training into club systems. Delivered corporate onboarding program grounded in adult learning principles.

• Recognized for L&D and operational impact within three months of hire, resulting in a promotion to Chief Operations Officer.
• Designed and developed the location opening curriculum and readiness process using instructional design principles, directly supporting the successful launch of the first Ace Pickleball Club location and an additional 21 locations.
• Authored comprehensive operations ma

Stepped into Interim L&D Director role, led redesign of training curriculum and New Club Opening process, and facilitated training for cross-functional teams. Oversaw transition of 5 franchise clubs to corporate and supported opening of 1 new franchise location.

High-growth family entertainment franchise with 200+ locations across five countries. Over a 10+ year tenure in three progressive L&D and operations roles, drove the development of training infrastructure, curriculum design and operational systems that support the brand’s expansion from 14 to 200+ locations through the design and implementation of training systems, learning programs and operationa

• Chosen as a founding Innovation Team member, driving a network-wide evolution from trampoline-only parks to multi-attraction entertainment destinations through structured communication and change management strategies.
• Developed and launched a comprehensive website cataloguing 50+ attractions available to Sky Zone franchisees during build-out and retrofit projects, serving as a centralized re

Chosen as founding Innovation Team member, drove network-wide evolution to multi-attraction destinations, and developed website cataloging 50+ attractions. Drove franchise adoption of innovative attractions and served as cross-functional liaison.

• Scaled the training team from the ground up, overseeing the full talent acquisition, onboarding and performance management lifecycle for a team of up to 6 training professionals in various roles.
• Applied ADDIE instructional design methodology to design, develop and facilitate all training programs and curricula supporting Sky Zone’s growth from 14 U.S. locations to 200+ locations across 5 cou

Scaled training team from ground up, applied ADDIE methodology to design blended learning programs, and championed first international park openings. Produced and managed L&D budget and designed Training Park Certification program.

• Facilitated a 5-module management communication course for supervisors and senior leaders, driving employee engagement through targeted instruction in expectation-setting, coaching, constructive feedback and recognition.
• Delivered leadership development courses in change management, talent development and influencing skills, intentionally linking all training objectives to business outcomes.

Designed and facilitated management communication curriculum and leadership programs, and developed simulation-based training to accelerate new employee acclimation. Applied ADDIE methodology in partnership with cross-functional teams.

Functioned as the sole L&D leader for a 1,200-employee, five-division business unit, managing all training and communication functions, executing a 500+ employee performance management system rollout, and developing custom programs spanning orientation, customer service, team building, and labor relations.

Administered employee records, payroll roster data, and recognition programs across a 900-person workforce, including a full union file audit to reconcile seniority dates and oversight of a bi-annual achievement program for 300+ employees.

Supported a four-person HR leadership team while managing front office operations, supervising student staff, overseeing new hire onboarding paperwork, and coordinating employee engagement initiatives including recognition programs, an employee picnic, and a holiday gift card program.

Degree Track: Strategic Corporate Communication

Issued Jul 2026

Issued Mar 2019

Issued Jul 2019

Issued May 2019

Issued Jul 2019

Issued Jun 2019

Issued Feb 2015 · Expired Mar 2015

Issued Jan 2009 · Expired Feb 2009

Issued Feb 2019

Bachelor of Arts in Organizational Communication from Pepperdine University.

Master of Arts in Communication Management from the University of Southern California.