Open to opportunities

Melody Hollis

@melodyhollis

Business transformation and operations leader driving customer success through scalable programs, AI-enabled intelligence, and executive-aligned execution.

United States

Message

What I'm looking for

I’m looking to lead enterprise operations and customer success initiatives—translating strategy into scalable execution, using AI-enabled intelligence and learning/enablement systems to improve adoption, retention, and measurable outcomes.

I’m a business transformation and operations leader with 10+ years leading enterprise initiatives that improve customer outcomes, operational performance, and organizational scalability. I partner with executive leadership to translate strategy into execution through cross-functional leadership, customer success, process optimization, and organizational change.

I’m known for building scalable programs and aligning Product, Sales, Marketing, Customer Success, and Executive Leadership around shared business objectives. In prior roles, I led enterprise-wide customer education, onboarding, and success initiatives supporting thousands of software users, increasing customer engagement nearly 100% within 12 months through adoption-data-driven education and proactive engagement.

I also designed AI enablement that turns operational and customer data into executive-ready decisions. I developed “PulseCS,” an AI-assisted customer success intelligence platform that transforms customer health data into risk assessments and recommended actions, and I built operational dashboards and reporting systems to improve visibility, adoption, and long-term outcomes.

Experience

Work history, roles, and key accomplishments

Current

House Parent & Op Advisor

Current

Boys & Girls Country of Houston

Jan 2025 - Present (1 year 6 months)

Leads daily operations, education, mentoring, and family development within a residential nonprofit serving youth from difficult backgrounds. Pilots operational technologies, builds operational dashboards, and applies AI-assisted analysis to improve planning and procurement decisions.

Residential Operations Education Mentoring Operational Innovation Process Optimization Dashboards Procurement technology adoption

Director of Customer Education

HCSS

Jan 2023 - Jan 2025 (2 years)

Led enterprise-wide education and customer success onboarding initiatives supporting thousands of software users in the heavy civil construction industry. Increased customer engagement nearly 100% within 12 months by redesigning education around adoption data and proactive engagement strategies.

Customer Education & Customer Success Onboarding Program Leadership Organizational Change Customer Engagement Strategy Digital Learning Webinars Podcasts Self Service Resources Budget Management Cross Functional Stakeholder Management Customer Engagement Executive Reporting

Customer Advisory Board

Docebo

Jan 2021 - Jan 2023 (2 years)

Advised Docebo’s executive product leadership as an enterprise customer representative on enterprise learning strategy, customer adoption, and platform roadmap priorities.

Enterprise Strategy Customer Adoption Product Innovation Platform Roadmapping

Learning & Development Manager

HCSS

Jan 2019 - Jan 2023 (4 years)

Led enterprise customer enablement programs supporting software adoption, customer success, and scalable learning experiences. Managed a nine-person team across digital learning and instructional design while improving learner analytics and adoption reporting for continuous program improvement.

Customer Enablement Digital Learning Instructional Design Customer Onboarding Learning Analytics Adoption Reporting Team Leadership Cross Functional Collaboration Strategic Planning Continuous Improvement

Adjunct Professor

University of Houston

Jan 2018 - Jan 2019 (1 year)

Designed and taught a project-based Digital Media curriculum focused on communication, collaboration, and applied problem-solving. Guided students through real-world business projects emphasizing user experience, digital communication, and technology.

Project Based Learning Digital Media Curriculum Communication Collaboration Problem Solving User Experience Digital Communication Real World Business Projects

Learning Management Specialist

HCSS

Jan 2016 - Jan 2019 (3 years)

Managed enterprise learning technologies supporting customer onboarding, adoption, and long-term customer success. Launched and administered HCSS’s enterprise LMS supporting more than 2,000 monthly active learners and improved scalable digital learning and self-service.

LMS administration Customer Onboarding Learning Pathways Learning Analytics Reporting Automation

Best Learner Experience Award

Docebo

Recognized for designing and delivering an exceptional enterprise learning experience that advanced employee development using the Docebo learning platform.

Docebo Employee Development Learning Design

Guest Instructor

Docebo

Presented best practices for leveraging Google Analytics with Docebo’s integration to measure learner engagement and optimize learning outcomes.

Google Analytics Learning Analytics Learning Outcomes Optimization

Recurring Instructor & Presenter

HCSS

Delivered recurring instructional sessions focused on leveraging learning technologies and LMS platforms to improve workforce development, software adoption, and organizational learning.

Learning Technologies LMS Workforce Development

Invited Presenter

Docebo

Presented HCSS’s Docebo and Gainsight integration, demonstrating how learning data can drive proactive customer education, product adoption, and customer success.

Docebo Gainsight Customer Education Product Adoption & Customer Success