Brianna Acosta

Managed a high-volume caseload from intake through settlement, maintaining communication with clients, insurance companies, and medical providers. Drafted legal documents and reviewed medical records and billing to support case preparation.

Assisted residents with medication needs by administering and documenting medications, ensuring compliance with safety procedures. Monitored patients for changes or adverse reactions and communicated with healthcare providers.

Managed daily administrative operations of a podiatry practice, overseeing medical billing and coding. Reviewed and submitted insurance claims, assigned ICD-10 and CPT codes, and followed up on outstanding claims.

Provided remote customer service support through phone, email, and online channels, assisting with orders, deliveries, returns, and account issues. Researched and resolved order discrepancies and billing concerns.

Handled front-desk operations and assisted customers with DMV-related services, including vehicle title and registration transactions. Prepared and processed title and registration documents for accuracy.

Provided clinical and administrative support in a fast-paced urgent care setting, assisting with patient intake, vital signs, and clinical procedures. Managed front-desk responsibilities including registration and insurance verification.

Provided professional customer service by assisting customers with financial transactions and account-related needs. Processed cash, debit, and other payments accurately while maintaining cash-handling procedures.

Pursuing a Medical Billing and Coding program, expected to complete in the future.

Completed high school education, earning a high school diploma.