Looking for a job

Zakarrah Mattis

@zakarrahmattis

Message

I support healthcare operations through insurance, claims, patient communication, and HIPAA-compliant service.

United States

Message

What I'm looking for

I'm looking for a healthcare administrative or medical billing role where I can support patients and members, process insurance and claims work accurately, and maintain HIPAA-compliant service.

I've supported healthcare members at Concentrix/Humana by answering insurance questions, processing high-volume inbound calls and supply orders, and resolving concerns while protecting confidential information.

I'm certified in medical billing and administration, with training in medical terminology, insurance verification, claims processing, CPT and ICD-10 coding, revenue cycle management, and EMR systems.

At Haag-Lloyd, I coordinated shipment schedules, monitored delivery timelines, and maintained accurate records while communicating with drivers and customers.

My customer service and administrative background also includes assistant management and retail operations, including POS transactions, cash management, inventory, and daily customer support.

Experience

Work history, roles, and key accomplishments

Transportation Dispatch Coordinator

Haag-Lloyd

Aug 2022 - Nov 2023 (1 year 3 months)

Coordinated shipment scheduling and monitored delivery timelines. Managed communication between drivers and customers efficiently.

Scheduling Communication Skills Record keeping Deadline Management

Healthcare Representative

Concentrix / Humana

Sep 2020 - Jun 2022 (1 year 9 months)

Assisted members with insurance questions and healthcare support. Processed high-volume inbound calls and supply orders while maintaining HIPAA compliance.

Insurance Support Customer Service HIPAA compliance Call Handling Confidentiality