Cheryl Clark

Answered calls for medical offices, completed pre-triage calls, and helped schedule patient appointments.

Processed incoming and outgoing referrals, worked up patients, and entered patient data. Coordinated physician scheduling for new patient appointments and handled insurance verification and prior authorizations.

Completed release-of-information requests by compiling and sending patients’ medical records. Supported HEDIS and other record requests to help complete insurance payment needs.

Managed front desk operations by scheduling appointments, collecting copays, and verifying insurance. Assisted clinically with patient work-ups, referrals, specimen collection, prior authorizations, FMLA forms, medical records, and physician scribing during visits.

Handled high-volume sales calling, averaging about 250 calls per day within a 6.5-hour shift. Maintained a 6-month sales performance average ranging from 87% to 94%.

Handled complete medical record requests and processed LOA and STD forms. Answered multi-line phone calls from other physicians and scheduled referrals for referred patients.

Processed daily and weekly figures for the corporate office and managed payroll and scheduling conflicts. Coordinated daily routines and structure for housekeeping and front desk staff.

Completed word processing and typing, entered data for reports and production/shipping items, and maintained computerized inventory of medical supplies and products. Assisted with new client intakes in the clinical department and helped plan company functions.

Prepared patients for provider visits by collecting weight, height, blood pressure, blood sugar, and urine specimens. Managed referrals and medical record sending, and supported lab-related tasks while also handling medical billing and insurance filing.

Maintained sanitation standards and complied with fire code requirements. Managed a team of 16 employees, including payroll, bookkeeping, scheduling, and marketing.

Completed an associate program in phlebotomy at Northeastern Technical College in 2002.

Completed a Medical Office Assistant program at Midlands Technical College in 1998.

Completed high school education (high school diploma or GED).